Please guide others with shipping-related questions to this discussion thread. For any inquiries you have regarding shipping, feel free to ask them here. Showcase pictures can only be shared in this thread or on Saturdays, in accordance with community guidelines. We aim to minimize repetitive inquiries to allow meaningful conversations instead of having them overshadowed by similar posts. If you encounter any shipping issues with your Steam Deck, please reach out to Steam or the delivery service’s customer support.
Frequently Asked Questions (incomplete):
Couriers:
- EU - GLS
- US - UPS
- Canada - ?
- Australia - StarTrack
- Japan - Sagawa Express
- UK - Parcelforce
Shipping / Delivery Times:
- According to Steam store information (typically within 1-2 weeks)
- Delays with tracking numbers or links are common and should be expected.
If your Steam Deck has a hardware issue, is missing components, or has problems that cannot be resolved through online research, please contact Steam Support for assistance.
When I got my Steam Deck, the tracking initially had me worried as it was stuck in processing longer than expected. However, one thing I found useful was signing up for text or email alerts from the courier service, as sometimes these notifications were more up-to-date than the online tracking page. In my case, it arrived roughly a week late due to a delay at a hub. Despite some anxiety, staying informed via these alerts helped ease the wait. Anyone else find notifications particularly helpful?
Hey everyone! I’m genuinely curious, has anyone here experienced shipping delays that were longer than expected due to customs? I know it happens, but I’m wondering how usual or unusual it is for a Steam Deck shipment. Does anyone have any tips or tricks for making the process go smoother with customs, like paperwork or specific information to provide? I’m really interested in hearing about your unique experiences with this process. Also, any cool stories about how you first unboxed your Steam Deck? 
I wanted to share an experience that might help put some minds at ease. When I ordered my Steam Deck, the process was fairly seamless, albeit with some expected delays. My tracking number initially didn’t update for a few days, which had me a bit concerned. However, once it started moving, everything went smoothly. In terms of delivery times, it ended up being about three weeks, due to customs in my country, but my advice is to just be patient – it’s definitely worth the wait!
AdventureGamer42
hey folks! got my steam deck two weeks ago in a surprisingly timely manner here in canada. it was actually delivered by fedex 😜, even though it's not listed above. had zero issues except for a one-day lag in tracking updates. patience is really key. 😉 the wait was so worth it!