I placed an online store-pickup order for an iPhone 16 Pro, but it was cancelled citing in-store commission benefits. I now face a 72-hour delay before I can reorder.
Hey there, I’m really scratching my head over this whole ordeal. It just feels bizarre that a store would cancel an online pickup order and then force a wait just to push in-person foot traffic for commissions. I’m wondering, has anyone else encountered a situation like this with other products or retailers? What was your take on how they handled it, and did you find any workaround? I’m trying to wrap my head around whether this is a case of a business strategy gone too far or if there’s a hidden benefit we’re all missing. Would love to hear your thoughts on this, as it might help piece together the bigger picture.
It is quite perplexing to witness practices that prioritize in-store traffic over the convenience of online shoppers. My own experience in dealing with similar situations has left me equally dissatisfied. When faced with comparable challenges, I found that escalating the issue through formal customer service channels sometimes yielded a plausible explanation, though it rarely resulted in an immediate remedy. This approach may at least prompt a review of such policies by management. In any case, expecting a higher level of ethical commercial conduct remains reasonable when customers commit to a particular purchase method.
Hey folks, I’ve been following the thread and it’s pretty wild to see this kind of twist in the ordering process. I totally get the frustration – no one signs up for a new phone just to be forced into a store visit because of some commission strategy. It makes me wonder if there’s some hidden rationale behind it that we’re not seeing, like perhaps a push to improve follow-up services in person or something along those lines? Has anyone experienced any sort of benefit after completing their in-store purchase? I’m also curious if any customer service reps have offered a workaround besides the 72-hour wait. What do you think is the long-term impact on customer loyalty when convenience is traded off for commissions? Looking forward to hearing more details about your experiences!
wtf, this is total bs, they cancelled my order 2 push instore sales. i mean, customers come first, right? annoying, im not surprised tho. try callin support if you can, might get somewhere.
hey, im really fed up by this mess. cant beleve they cancel orders just to boost commish. i hit a 72hr wait too and its suuuper annoying. seems like they think we dont deserve any respect from a retailer.