I purchased earbuds directly from Razer due to availability issues, and soon encountered battery imbalances. Despite multiple replacements and prolonged support interactions, the recurring fault remains, leaving me deeply frustrated with their service.
I understand the frustration that comes with recurring issues even after multiple replacements. I once bought a similar item directly from the manufacturer and was forced to deal with the same run-around when quality issues persisted. In my case, after many exchanges and long waits, it became apparent that the problem was not only technical but also related to inconsistent customer service. Ultimately, it led me to reconsider my purchasing channel. I recommend thoroughly evaluating your options and perhaps seeking alternative solutions or third-party retailers to avoid such prolonged and unsatisfactory resolution processes.