I purchased merchandise on the evening of the Melbourne concert through the Aus Merch online store, but I haven’t received any updates since.
I’ve tried reaching out via email and phone with no response whatsoever. The items were available for immediate shipment and not preorders, yet the cost for express delivery was unusually high. Can anyone confirm if their orders have successfully been delivered, or does this lack of communication indicate a potential scam?
hey, i had a similar expeerience. mine took a while too, but eventually came thru. probably not a scam, just crappy communication on their side. be prepared to chase up ur order if u decide to go with them.
I experienced similar delays with my order from Aus Merch Online Store, although mine did eventually show up. While I did not have issues with their product quality, I found that their customer service seemed unresponsive, which can understandably create doubts. The shipping costs were noticeably inflated for express delivery, so I suspect they might be covering operational inefficiencies rather than engaging in any fraudulent activities. My advice would be to allow some extra time for delivery and to continue following up periodically if you face extended delays.
Hey everyone, I just wanted to add my two cents to the discussion. I ordered from Aus Merch a little while ago and, while my package did eventually make it, the whole process was pretty nerve-wracking. It wasn’t a drop-dead scam, but the lack of communication was definitely frustrating and left me wondering if I was just on a really long shipping detour. What really got me thinking was how high the express shipping cost was—I’m curious if anyone else got that same experience, or if it might be a tactic to balance out some internal hiccups. Has anyone tried reaching out on social media or other channels besides email and phone? I’m wondering if amplifying the issue might lead to quicker responses. I’d love to know if others are planning to give them another chance or switch to different vendors for concert merch next time. What are your thoughts?