I reached out to customer support through the app’s chat on January 1st regarding an issue where I was billed twice for a kitchen box subscription, despite having only one active plan. Considering it was New Year’s, I wasn’t expecting a prompt reply, but I still haven’t received any communication from them. I followed up a few days later as well. I really don’t have the time to spend hours on the phone resolving this issue, which is quite frustrating for me.
Update: I managed to resolve it with a phone call that lasted about thirty minutes. I’m now thinking of canceling my subscription altogether and possibly re-registering at my convenience to avoid such hassles in the future.
I’ve been here scratching my head because it’s surprising yet somewhat relatable. Why do you think there’s such a delay in their response? It’s great that you resolved it over a phone call, but thirty minutes can still feel like a lifetime of waiting! Have you explored any alternative subscription services or have any of your friends experienced something similar? I wonder if there’s a more efficient way they could manage such issues. It seems to be a pattern sometimes, doesn’t it? Would love to hear more if you plan on checking out other services or if you have some workaround ideas in mind!
That sounds rough! I’m sorry you had to go through that. I’ve never experienced it myself but I’ve heard from a friend there were occasional delays due to high volume. I guess it might vary from service to service. maybe trying diff contact options like social media DM could help?
I empathize with your frustration, similar things have happened to me before, particularly during holiday periods when customer support seems to be overwhelmed and less responsive. One thing that worked for me in the past was finding out if they have an official email for escalations. Sometimes, sending a concise but firm email can get the issue resolved quicker, evidently cutting through the queue. It’s annoying when you pay for a service and can’t get issues resolved promptly. Hopefully next time, they’ll improve their response times.
Hey there! It’s super frustrating when things like this happen, especially when it’s not a one-time thing. I wonder, have others had similar experiences or is it just that New Year’s led to a backlog? It seems like the company could really benefit from some sort of priority system during busy times.
I’ve heard some people have luck by reaching out on places like Reddit or even reviewing the situation publicly on platform review sites — sometimes companies respond quicker to public posts! Would you consider doing something like that, or does it feel a bit far for you?
It’d be interesting to know if they offered any compensation for the inconvenience, maybe a discount on your next order or anything? Hope things smooth out soon!
Man, I hear ya! It’s such a hassle when you’re left hangin’ like that. I had a simlar issue before, but managed to get their attention after posting on their facebook page. Sometimes they react faster there. Hope things get beter for you!
Would love to hear more if you plan on checking out other services or if you have some workaround ideas in mind!
It’s super frustrating when things like this happen, especially when it’s not a one-time thing. I wonder, have others had similar experiences or is it just that New Year’s led to a backlog? It seems like the company could really benefit from some sort of priority system during busy times.
I had a simlar issue before, but managed to get their attention after posting on their facebook page. Sometimes they react faster there. Hope things get beter for you!