Encountered recurring issues with my S25 Ultra and confusing refund/replacement policies. Support demands extra payment for a replacement and inconsistent product options. Need advice on my next steps.
Based on my experience with similar issues, I recommend a methodical approach. I encountered a comparable situation with a different device where support policies varied widely among representatives. My strategy was to insist on written clarifications regarding any potential charges and the specifics of refund or replacement terms. It is beneficial to document every interaction and escalate issues if necessary. If repeated attempts at clarification fail, consider reaching out to a consumer protection agency to formalize your claim. This approach helped me secure a satisfactory resolution in a dispute over support policies.
hey, u sound exasper8ed. try insitig on proper docs and dont pay extra. if they wont budge, might be time to contact a local consumer rights group. its a hassle but might force them to play fair.