I tried to complete a payment for an ECFMG program but encountered an error. The message indicated that some required information is either missing or entered incorrectly. It also mentioned an issue with the merchant account, stating that the merchant is invalid or does not exist. Has anyone else run into this problem when processing a payment for an ECFMG pathway?
Hey there, I’m sorry to hear you’re having this payment glitch. It’s a bit odd that the error mentions the merchant being invalid – that typically suggests a problem on ECFMG’s backend, but it’s definitely worth checking your details again just to be sure nothing was overlooked. I haven’t seen this exact error before and it makes me wonder if others have encountered similar merchant account issues recently. Have you tried switching browsers or clearing your cache? Sometimes a persistent cookie or an outdated browser session can cause weird errors like this. Also, when you mention the error message, did it provide any extra details or error codes? I find that those sometimes offer clues on whether it’s a system error on their side or something else. I’m really curious if ECFMG has rolled out any updates or if someone from their support mentioned this issue recently. It might be helpful to ask on this thread if anyone else has gotten any feedback from ECFMG regarding similar issues. What do you think – could it be a temporary glitch, or do you believe there might be some verification error in your input data? Looking forward to hearing more from you on this!
hey, i’ve seen a simlar error before. it might be a backend bug rather than a data issue. try using a private window or clear cache and see if that helps. if it persists, you may need to nudge support as they might already be on it, tbh.
yeah i had a simlar issue. check if your details are exactly as requried and try again. might be a small mis-match with the merchant info. reach out support if it still persists, they helped me sort it out once.
The error you’re encountering appears to be more than a simple data entry mistake. In my experience, these issues sometimes stem from browser settings or temporary system glitches on the payment gateway. I resolved a similar problem by trying a different browser and ensuring my account was not causing a glitch. If the problem continues, I recommend capturing the exact error message and reaching out to ECFMG’s technical support with these details, as they can provide guidance specific to your account situation.
I encountered a similar issue while processing a payment with ECFMG last year. It turned out the problem was not solely in the data entry but related to how my account details were interpreted by the system. I solved it by verifying that every field was completed exactly as required and making sure that the browser was not introducing any session-specific errors. I eventually contacted ECFMG support with the exact error message, which expedited the troubleshooting process. It might help to document everything and present it to their team for further analysis.