I’m experiencing a problem while submitting a payment for the ECFMG Pathways program. The system returns the following error:
Some required information is missing or incorrect. Please correct the fields below and try again.
Error: Invalid Merchant or Merchant doesn’t exist!
Has anyone else come across this issue and found a remedy?
Hey Daisy_Whimsical, sorry to hear you’re running into that issue! I haven’t seen that exact error before, but it reminds me of a few payment glitches I encountered once with similar systems. I ended up double-checking all my entries and then clearing my browser cache, and eventually switching to a different browser did the trick. Have you tried any of those approaches, or maybe verifying that your payment method details are fully up-to-date? Sometimes it might also be worth reaching out to ECFMG support directly to see if they’re aware of any backend issues. What steps have you already taken, and did any of them show any sign of progress? I’m curious to know how it evolves for you!
I have experienced a similar issue in the past and found that what initially seemed like a technical error was in fact related to a mismatch in payment information. In my case, verifying that my billing address and card details exactly matched those on file with the bank resolved the error. I suggest checking every detail meticulously and confirming with your bank if there have been any recent updates or device-related security measures on your credit account, as this has caused such problems before.
hey daisy, i had similar probs. rough workaround was to try an incognito broswer and re-check ur payment info. sometimes simplest steps solve the issue. hope its helpful, good luck!
Hi Daisy, I’m really sorry you’re dealing with this frustrating payment issue. I’ve run into odd payment errors before and sometimes the culprit isn’t immediately obvious. One thought that came to mind is checking if there’s any interference from browser extensions or even some built-in privacy settings that might be blocking certain scripts or merchant data from being transmitted. It might be worth giving a quick test by disabling any ad blockers or trying a privacy-focused browser mode, if you haven’t already. Also, have you noticed if the error pops up at a specific stage? Sometimes it gives additional clues if we see what’s being processed. I know similar issues have happened even to those who were using multiple devices, which makes me wonder if the issue could be on the payment gateway’s side. What do you think could be the next step? I’m eager to see if any of these details might help resolve the glitch for you!