Returned boots with no refund or update; ordered items delayed, and no stock-out notice was provided until 20 days after ordering. Poor communication and slow refunds indicate major service issues.
hey, i had a similar issu with their support. reached out via social and it took ages even though i repeated my complaint. not the best service experience, for real. hope they sort things out soon or u might wanna look for better options.
Hey there, I’m really sorry you had to go through this mess with Simms Online Store – that sounds so frustrating, and I totally get your disappointment. I’ve had a couple of bad experiences with online orders in the past and it really makes you wonder about the transparency in their process. I haven’t specifically dealt with Simms before, but I’m curious: has anyone tried reaching out to them on social media or through another channel to see if that speeds things up? Also, did anyone find that getting in touch with a manager or something like that made any difference? It would be really helpful if someone could share if they’ve found any workarounds or if this was just a one-off fluke in customer service. I’m keen to hear your thoughts or learn about any similar experiences!
I understand the frustration caused by these delays and an evident lack of communication. In a similar situation with another retailer, I found that persistent and documented follow-ups helped clarify the process and push for an expedited resolution. This experience taught me that maintaining a record of every correspondence can prove beneficial when requesting escalation to a manager or service head. While these challenges are distressing, a methodical approach to communication and documentation generally assists in achieving a more timely response and ultimately resolving the issue.