Refund Issue Query
I’m new to Walmart FBS. After shipping an order, the buyer canceled but I receive a ‘No refund match’ message. Who is responsible for issuing the refund?
Hey Mike_Energetic, I can totally relate since I encountered something similar when I was still learning the ropes of FBS. From what I’ve seen, Walmart often handles refunds on their end when an order gets canceled. However, that ‘No refund match’ message can really throw you off, and sometimes it means there’s a delay or a hiccup in how the cancellation is processed. I ended up double-checking my order status and even hit up Seller Support for a bit of clarity—they mentioned that it might be a timing thing or, occasionally, some orders might need a manual intervention from Walmart’s side.
I’m really curious if you’ve noticed any update after a short wait or if it just seems stuck like that? Also, have you already reached out to support, or are you waiting to see if the system self-corrects after a bit? Would love to hear your thoughts and any extra details you might uncover about your specific case!