Issue Summary
I returned a new MacBook Pro using Apple’s provided tracking number, but the package seems lost. After weeks of calls, Apple refused to process a refund or investigate.
I experienced a similar scenario with a different retailer and found that persistence can make a difference. I contacted customer service repeatedly and emphasized that the tracking number verifies the return. Although it took time and several escalations, eventually a refund was processed after involving a higher level of support. It might be useful to document every communication and emphasize the conclusive proof provided by the carrier. Additionally, consider posting on their social media channels if you havent received a satisfactory response. Persistence is key in these situations.