Despite contacting customer support on New Year’s due to a billing error, I received no response. After a lengthy call, I resolved it but remain frustrated with the process.
hey i feel u. contactng support is like talkng to a wall. mine didnt get any response either for a small billing err. really annoying & unprofessional. hope they sort it soon
I experienced a similar issue when trying to resolve a billing discrepancy. Initially, support responses were extremely slow and unsatisfactory, which required following up multiple times without proper escalation. Eventually, I learned that keeping a detailed record of all communications and requesting a transfer to a more experienced representative helped in resolving the issue more efficiently. The experience prompted me to seek alternative methods of escalation, such as contacting the regional office directly, to ensure that my concerns were addressed promptly and professionally.