Customers now must scan and bag their own items while the company significantly cuts back on its workforce. Surveillance cameras are installed without permission, reflecting a deep distrust of shoppers’ abilities to self-manage the checkout process. When warehouse staff strike, management remains passive, expecting their employees to eventually concede. These practices have sparked widespread criticism and raised serious concerns about the company’s commitment to quality service and fair treatment of both customers and employees.
While I understand the intention behind implementing self-checkout solutions to reduce costs, my experience suggests that this approach can diminish the quality of service over time. The move to self-service not only places undue responsibility on customers but also undermines the role of trained staff who can assist and enhance the shopping experience. In addition, using surveillance as a substitute for personal service can foster an environment of mistrust. It would be more sustainable to invest in employee training and support systems that improve customer interactions and overall service quality.
hey all, i think the move towards self-checkout is robbing us of a proper service. too much reliance on tech messes with our expierence. they need a better balance of staff support and automation rather than cost cutting that makes our shopping feel so impersonal.
Hey everyone, I find it really concerning how the changes at Woolworths are impacting the overall shopping experience. It seems like instead of directly addressing issues with customer service, the company is relying on technology and a reduced workforce. This makes me wonder if the push towards self-checkout is more about cutting costs rather than improving efficiency or customer satisfaction. I’m curious how others feel about being monitored while shopping—do you think these surveillance measures create a feeling of distrust, or are they justified by issues like theft and shoplifting? Also, what do you think could be a better approach for Woolworths to make both customers and employees feel valued? Looking forward to hearing your thoughts!
Hey folks, I’ve been mulling over this whole self-checkout shift and the company’s overall approach, and it really stirs up a mix of curiosity and concern in me. I’m wondering if anyone else feels like we’re losing a bit of that personal touch—where a friendly face and knowledgeable help could really make a difference. Does anyone think that balancing technology with a team of well-supported staff could actually improve the shopping experience and help rebuild trust? Also, how do you feel about those surveillance measures adding a sense of being constantly watched? It seems like a double-edged sword: they can help with security, but it might also make people feel uneasy. I’d love to hear your ideas on potential middle grounds that could address both the need for efficiency and genuine customer care. What would be your dream scenario for a checkout experience that really values the shopper and the employee?
i feel like the self-checkout is all about trimming costs at the expense of real service. its a bit off putting when you feel constantly watched and not supported. they should invest more in people than just tech.