Hello everyone,
I ordered a trading card that never arrived because it was misplaced during delivery. I reached out for a replacement, but the seller was unable to provide one. The marketplace also mentioned that they are not required to replace items that get lost in transit and advised me to cancel the order and purchase again. I was under the impression that professional sellers were responsible for ensuring the item reaches its destination. Can someone explain why this is not the case?
In my experience, the lack of a replacement is often tied to the policies set by both the marketplace and the seller’s shipping practices rather than a failure of professionalism. Sellers generally factor in risks such as misdelivery by external carriers when setting their policies. Marketplaces sometimes support a process where customers cancel and repurchase to maintain cost efficiency and standard procedures. This approach, while not ideal, aligns with a broader framework intended to distribute risks between the seller and the logistics provider.
Hey Max, I totally understand where you’re coming from – it’s really annoying to deal with a lost order and then hear that there’s no replacement available. I’ve seen cases like this before, and it’s kind of a mix of shifting responsibilities between the seller and the shipping carrier. It almost feels like you’re being caught in the middle even though you paid for the service. Have you thought about discussing it further with the seller or even your payment provider? Sometimes, they might offer a workaround or at least a partial refund. I’m genuinely curious though, did the seller give any indication as to why they’re not taking more responsibility or offering some sort of compensation? It’s always interesting to see how different platforms handle these issues. Cheers!
hey max, seems like the seller follows the market norms. i guess they try to avoid extra liability. shipping goes thru third parties and complicates direct replacement certably. its frustrating, but its just the standard practice nowdays. hope ur luck turns!
Based on my experience with similar incidents, dealing with lost orders without device replacement typically falls under the predetermined protocols of many marketplaces. Sellers often establish their policies to comply with broader, standardized shipping agreements. While it might seem unfair from a consumer perspective, professional sellers are generally contractually bound by the terms of service that absolve them from direct responsibility when third-party carriers are involved. It can be useful to review the transaction terms before purchase and consider support options from payment providers when facing such issues.