I know that corporate policies are to blame, but the situation still feels off. I was simply trying to swap sizes when the representative unexpectedly complimented my underwear color and even suggested a peculiar nursing bra. This aggressive upsell approach is a bit much.
i think these upsel quirks have been around a while, just more noticeable now due to new policies. it’s not so much a sudden change as a subtle shift in tactic. feels like they’re gunning for more sales no matter what.
The trend of overt upselling and personal remarks from customer support seems to have evolved gradually rather than appearing abruptly. In my experience, over the last year or so, there has been a noticeable shift in tone. Prior interactions were more straightforward and strictly policy- or issue-focused. Lately, companies appear to be trying to interject a certain personality into service conversations, likely in an effort to gain more engagement and increase sales. This evolution in customer service practices is noticeable across several sectors, suggesting it is a deliberate and systematic change.
Hey all, I’ve been mulling over these odd customer support interactions too, and it’s pretty weird how something as mundane as a size swap can morph into a personal styling debate. I mean, when did a simple query become a runway audition? It’s not just about the upsell—it almost feels like they’re trying to be your best friend rather than just solving an issue. Has anyone else felt that this approach makes it harder to just get a straightforward answer? I’m curious if anyone has seen improvements in service after pushing back or if it seems to become a norm regardless of how we react. Any experiences to share or ideas on how companies could strike a balance between creating engaging dialogues and just getting the job done?