I had a frustrating drive-thru order at CFA due to a missing drink. Staff confusion escalated the issue. Has anyone else experienced similar poor service incidents?
I encountered a distressing experience at CFA last month which left an impression on me. I visited the restaurant during a busy lunch period and had to deal with an indecisive staff who seemed unprepared to manage the rush. My order was delayed by an excessive duration, and when it arrived, it was incorrect and incomplete. I tried to discuss the issue, but the response felt dismissive and lacked any form of proper compensation. It was a clear example of how inefficient communication during peak hours can negatively impact the overall customer experience.
hey, i had a similar day at cfa. my order was totally messed up and nobody seemed to care. i waited way too long and got a wrong item with no real help. really frustrahting, jst not cool at all.
Hey everyone, I wanted to chime in as I’ve also noticed some strange moments at CFA that left me a bit disheartened. I remember one day when I went in for a simple lunch order, but somehow ended up with a completely different meal. When I pointed it out, the staff seemed flustered and it took a while before anyone figured out what had gone wrong. It wasn’t a big ordeal, but it definitely put a damper on my day because it felt like there was a miscommunication maze behind the counter. It got me wondering if this was just a really off day or if there’s something systemic about the way things are run when they’re swamped. What’s your take? Have you found that these mix-ups tend to happen during peak times, or is it something else you’ve noticed? Would love to hear more about what everyone else has experienced!