Issue Summary
I received my set and noticed that one of the bags, specifically the second bag that includes a key leg component, was missing. This shortfall initially disrupted my setup and left me feeling disappointed. However, after reaching out to customer care, I was quickly connected with a helpful representative who addressed my concern in just a few minutes. The team explained the solution and assured me that new replacement parts would be sent at no cost. This prompt and considerate service has significantly restored my faith in the company’s commitment to customer satisfaction.