I contacted Kult support about my order missing the promised freebie due to inventory issues. My request for compensation was declined, so I cancelled the order.
I have encountered similar situations where a company failed to deliver on promised extras. In my case, contacting customer service initially resulted in unhelpful responses, so I escalated the issue through formal channels. Although the outcome was not completely satisfactory, it led to at least some form of compensation. It is disheartening when brands do not stand by their marketing claims, and such experiences serve as a reminder to thoroughly review terms before making a purchase. Persistence in following up can sometimes, though not always, bring about a resolution.
Hey Daisy_Whimsical and everyone reading this thread, I’m really sorry to hear you had to deal with Kult’s missing freebies and the whole compensation drama. It’s genuinely frustrating when companies make promises and then back out due to inventory or policy issues. I’m curious though—has anybody here tried following up with higher-level customer support or maybe even taken it to a consumer protection forum? Sometimes escalating the issue or getting advice from others in a similar situation can open up new ways to approach it. It makes me wonder if there’s more behind the scenes regarding their order practices or if this was just an unfortunate slip-up. I’d love to hear if anyone managed to get a positive outcome eventually or found another channel that really helped get things sorted. What have you all experienced so far in dealing with similar situations?