Hello everyone, I’m encountering an issue while submitting a payment for the ECFMG pathways. The system is returning an error message that indicates some required details are either missing or incorrect, and it reports: ‘Error: Invalid Merchant or Merchant doesn’t exist!’ Has anyone else come across a similar problem?
hey, i had a similiar ishue- re-check your merchent info and clear your broswer cache. it worked for me after a few tries, so try that before contacting support if it still persistz.
Hey Iris85, have you ever tried checking if the problem might be linked to any specific browser or device? I’m wondering if the error could be triggered by some compatibility issue, like using an outdated browser or certain plugins that might interfere with the payment process. I’ve heard some folks mention that switching devices or even updating the browser helped resolve similar problems in other systems—even if it sounds a bit off the usual path of debugging merchant details. What kind of setup are you running? Also, have you looked into whether the ECFMG website might be undergoing updates or maintenance that could be causing intermittent issues? I’m genuinely curious if others have experimented with different approaches to bypass this error. Let’s dive into this together and see where it leads us. Does anyone else have further ideas or similar experiences with this?
I have seen similar issues arise during ECFMG payment submissions. In my experience, the error usually stemmed from a discrepancy in the merchant details provided on the form. I recommend going through each field in your submission carefully and confirming that they exactly match the documentation. Additionally, I encountered an instance where the server had temporary issues, so trying again after some time might resolve it. If none of these steps work, contacting support with a device and browser type might help pinpoint the problem more efficiently.