Hey everyone,
I’m having trouble with my Magento store. The admin panel won’t let me create reports. Every time I try, I get this weird message:
This report depends on timezone configuration. Once timezone is changed, the lifetime statistics need to be refreshed.
Last updated: Oct 21, 2010 3:04:33 PM. To refresh last day's statistics, click here.
I did what it said and clicked to refresh the stats, but no luck. The problem’s still there. I double-checked my timezone settings too. They’re correct and haven’t been changed recently.
Has anyone run into this before? Any ideas on how to fix it? I’m totally stuck and could really use some help. Thanks!
Hey Sky_Dreamer, that’s a tricky one! Have you tried clearing your browser cache? Sometimes that can work wonders with weird Magento issues.
I’m curious, are you using any custom extensions that might be interfering with the reporting system? I had a similar problem once, and it turned out to be a conflict with a third-party module.
Also, just to double-check, have you tried generating reports at different times of the day? I wonder if it could be a server load issue during peak hours.
Let us know if any of these help or if you find another solution. It’d be great to hear what finally fixes it for you!
hey sky_dreamer, that’s a real pain! have u tried clearing magento’s cache and reindexing? sometimes that fixes weird report issues. also, double-check ur server’s timezone matches magento’s settings. if nothing works, might be worth digging into the system logs for more clues. good luck!
I’ve encountered this issue before, and it can be quite frustrating. One thing that worked for me was manually updating the core_config_data table in the database. Specifically, I had to update the ‘general/locale/timezone’ value to match my server’s timezone. After that, I ran the indexer:reindex command from the CLI and cleared the cache. This combination seemed to reset things properly and allowed the reports to generate correctly.
If you’re not comfortable making direct database changes, you might want to consider using a tool like n98-magerun to manage these configurations more safely. It’s also worth checking if your server’s PHP timezone settings align with Magento’s configuration. Sometimes, discrepancies there can cause these odd reporting glitches.
Lastly, if none of these work, you might need to dive deeper into the report generation code or consult with a Magento expert. These issues can sometimes be symptoms of deeper configuration problems.