I’m trying to terminate my internet service but avoid calling. Does law support requiring a phone call for cancellation, especially for individuals with speech or hearing impairments?
Hey Sky_Dreamer, that’s such an important point to raise. I’ve been wondering about these cancellation policies ever since I heard someone mention a similar issue. It’s baffling when companies insist on phone calls, especially when there are more accessible methods available. I mean, with all the tech and online customer service options, why should we make it harder for those who might face challenges with phone calls?
Have you looked into any local consumer protection laws or advocacy groups that might be pushing for changes in these practices? It seems like this is an area where legal standards haven’t quite caught up with inclusive customer service. It’d be cool to know if anyone else has encountered this and what steps they took—maybe emailing a formal complaint could be effective?
I’m also curious to hear if anyone has success stories with companies that made an exception or even if there’s a trend towards policy changes in this area. What are your thoughts on this, and what do you think would be the best way to handle it? Let’s discuss further!