I’m a Diamond-level shopper and placed an order for myself today. Unfortunately, the assigned shopper omitted my carrots even though they checked it off. When I inquired after delivery, they admitted the oversight. Despite clear evidence, Instacart refused to issue a refund. It appears that declining service standards and poor management are negatively impacting the company’s performance.
In my own experience, dealing with Instacart’s customer service has often been a test of patience. I have encountered scenarios where items were overlooked or incorrectly processed, and the response was usually slow and unsatisfactory. The lack of prompt resolution forces you to spend additional time verifying order details, and the support response appears more procedural than genuinely problem-solving. This pattern of issues not only affects customer trust but also raises serious questions about the effectiveness of their internal quality control measures.