Experiencing Pushback from Support Staff Over Invoice Payment Schedule?

My support team is urging faster invoice approvals even though payments are handled multiple times a week. What concise response can manage their expectations?

hey i get the support pushback, but i point out that invoices get processed several times a week already. so lets keep the schedule as is unless there’s a real need to change it. thx for trustin our method

Having experienced similar operational challenges, I recommend reiterating that our established schedule sufficiently accommodates the frequency of invoice processing. It is important to point out that the current system already responds promptly with multiple cycles of approval each week. Should there be rare exceptions where acceleration is necessary, these can be addressed individually rather than altering the standard process. In my experience, maintaining a consistent operating schedule delivers clarity and effective workflow management without unnecessary disruption.

Hey everyone, I totally get where you’re coming from. I’ve faced similar feedback in my own team, and sometimes I just casually point out that our current process already handles invoicing multiple times a week – it really has been working well for us. I believe this helps underline that the cadence isn’t a bottleneck but a steady flow we’ve got in place. How have you all approached this with your support teams? Have you found ways to frame the process that resonate better or lead to any interesting tweaks?

hey, our invoicing cycle is working fine by processing invoices multiple times a week already. if faster approval becomes crucial in a case, we can handle that individually. i think our current process does the job well without extra hassle.