I recently located a highly sought-after D&D mini figure, the Lady of Pain, but when it arrived, several pieces were missing. I decided to contact customer support to request the missing chest and head, but they primarily refused my request, suggesting instead that they send a random mystery box. Is this a common scenario? I’ve heard that Lego typically prioritizes customer service.
Oh man, that sucks! Maybe try reaching out to them again. Sometimes it depends on who you get on the line. I’ve had different responses from the same company before! Also try using social media, companies sometimes react faster when things are public.