I noticed an unexpected $5 increase on my monthly bill, which I later learned is due to a higher payment fee. It would have been better if we were notified ahead of time about this change. A customer support representative mentioned that the fee hike is attributed to inflation. I’m sharing this so others can be aware of the adjustment.
I have been a Ziply Fiber customer for over two years and encountered the same fee increase recently. The abrupt change came as a surprise, as no prior notification was given regarding the payment fee adjustment. Although customer service explained that the rise is linked to inflation, it would be more customer-friendly to warn us ahead of time. Transparent communication is essential, especially when adjustments significantly impact monthly expenses. In my opinion, providing advance notice would help device better budgeting and avoid any inconvenience in the future.
i get real frustrated with no prior notice on these fee hikes. it seems ziply fiber expects us to absorb costs without considering our monthly budged. inflation isnt excuse for bad comms, so hope they rough it out better communication in future.
Hey everyone, I’m really puzzled by this fee increase too. I noticed the change on my bill and couldn’t help but wonder what went through the minds at Ziply Fiber when they decided not to give us a heads-up. It makes me think about how decisions like these are communicated to customers – I mean, isn’t it a bit more respectful to let us know in advance? I’m curious if anyone has tried reaching out to them or even seen something on their social media that might explain this sudden jump tied to inflation. How do you all think companies can balance unavoidable economic shifts with keeping us in the loop? Would love to hear your thoughts on this issue!
After noticing the fee increase alongside other users, I too felt that the adjustment was abrupt. My experience with monthly billing trends has taught me the importance of having clear communication from service providers on any policy changes. Without adequate notice, it complicates personal budgeting and erodes trust in transparent practices. The explanation linking the fee hike to inflation, while somewhat understandable, might benefit from further clarification to maintain customer goodwill. I believe proactive communication and detailed reasoning could help customers feel more valued and informed about inevitable cost adjustments.